We care about you and your pet, which is why we offer a 30 day money back guarantee for most items. Here's how it works:
- Please reach our support team at firstname.lastname@example.org for assistance.
- All items must be in the same condition you received them to receive a refund.
- A return shipping label can be provided for a $5 fee that will be deducted from your final refund amount or you can select and pay for your own preferred method of return shipping to our warehouse at:
Great Pet Shop
4901 Morena Blvd, Suite 406
San Diego, CA 92117
*Moderno Crates, personalized items and clearance items are final sale and not eligible for refund.
Most orders ship within 1 business day. Orders shipped to Hawaii or Alaska and any heavyweight orders may be subject to additional shipping charges.
Standard shipping will be delivered within 2 to 7 business days depending on location via USPS Priority or UPS Ground Shipping. Most orders ship from our Southern California warehouse with orders shipping to the West typically arriving in 2 to 3 days. Certain items may ship directly from the designer and take slightly longer to arrive
Third Party Shipping
Certain items may ship directly from the designer and take slightly longer to arrive. These items will be marked in the product description. If your item will take longer than a week to ship we will contact you at the time of receiving your order.