We care about you and your pet, which is why we offer a 30 day money back guarantee for most items. Here's how it works:

  • Please reach our support team at hello@greatpet.com for assistance.
  • All items must be in the same condition you received them to receive a refund.
  • A return shipping label can be provided for a $5 fee that will be deducted from your final refund amount or you can select and pay for your own preferred method of return shipping to our warehouse at:
              Great Pet Shop
              4901 Morena Blvd, Suite 406
              San Diego, CA 92117

*Moderno Crates, personalized items and clearance items are final sale and not eligible for refund.

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